MyHenry SA Website Privacy Notice

Who We Are

We are Numatic International Pty Ltd (referred to in this document as “We”, “Us”, and “Our”).

Our registered office address is:

Numatic International Pty Ltd
Cnr 16th & Pharmaceutical Road
Randjespark, Midrand
1685
South Africa
https://www.numatic.co.za

Introduction

This privacy notice outlines how we collect, use, and protect personal information obtained through our website (www.myhenry.co.za), via interactions with our sales or support teams through any channel, when you purchase a vacuum cleaner from us, or when you otherwise share information with us as a customer or prospective customer.

Throughout this document, where we refer to Data Protection Legislation, we mean the Protection of Personal Information Act 4 of 2013 (POPIA) and any subsequent legislation enacted in connection with it. https://www.popia.co.za

We are committed to meeting the requirements of the Data Protection Legislation and have developed this privacy notice to ensure that you are aware of:

• The personal data we collect about you,
• What we do with your information,
• How we keep your information secure, and
• The rights and choices you have over your personal information.

 

We will only use your information as set out in this Privacy Policy. If we need to use your personal information for any other purpose, we will inform you and update this Privacy Policy accordingly.

The Personal Data We Collect

We only collect personal information that we genuinely need and in accordance with the Data Protection Legislation.

The type of personal information that we will collect directly from you when you interact with our online services includes your:

• Name
• Telephone Number
• Email Address
• Postal Address

 

If you contact us, we may also collect additional information to help us address your query; for example, details of any issues, your product serial number, or accessories you may be interested in. When registering your product, we collect basic contact information, your product serial number, and may also require a copy of your proof of purchase to fully validate future enquiries.

If you visit our website via an affiliate link, we will keep records of the affiliate link you used.

We also collect information when you engage with our social media channels. Social media offers another way for us to communicate with you, for you to communicate with us, and for you to communicate with others about our products and services. We monitor this publicly available content, as it helps us understand what people are saying about our products and services, so that we may develop them. It also offers an additional way for us to communicate with our customers and to provide customer service.

We collect limited technical information about your visit to our site to better understand how our customers navigate and interact with our website.

Lawful Basis for Processing Your Personal Data

We will only process your personal data if we have a lawful basis to do so. The lawful bases we rely on are:

Contract: Processing your information to fulfill a contractual arrangement we have made with you.

Consent: When we have asked you to provide permission to process your data for a particular purpose. Please note, if we are relying on your consent, you can withdraw it at any time by contacting us or using the opt-out link in any emails that we send to you.

Legitimate Interests: Relying on our interests as a reason for processing, generally to provide you with the best products and service in the most secure and appropriate way and to manage our dealer network.

Legal Obligation: When we have a statutory or other legal obligation to process the information, such as for the investigation of crime.

Your Rights

You have several rights under the Data Protection Legislation. If you would like to exercise any of these rights, you can contact us using the contact details in the “Contact Us” section.

Your rights under the legislation are:

The right to be informed about our collection and use of personal data: This Privacy Notice provides you with this information.

Right to access your personal information: You have the right to access the personal information that we hold about you. This is sometimes termed a ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it free of charge and aim to do so within one month from the point that we can confirm your identity. We will ask for proof of identity and sufficient information about your interactions with us to locate your personal information.

Right to correct your personal information: If any of the personal information we hold about you is inaccurate, incomplete, or out of date, you can ask us to correct it.

Right to restrict processing: You have the right to ask us to restrict the processing of your personal data. For example, this may be because you have issues with the accuracy of the data we hold or the way we have processed your data. This right is not absolute and only applies in certain circumstances.

Right to erasure: You have the right to have personal data erased. This is also known as the ‘right to be forgotten’. This right is not absolute and only applies in certain circumstances.

Right to portability: The right to portability gives you the right to receive personal data you have provided to us in a structured, commonly used, and machine-readable format. It also gives you the right to request that a controller transmits this data directly to another controller.

Right to object: You have the right to object to our processing of some or all of the personal data that we hold about you. This is an absolute right when we use your data for direct marketing but may not apply in other circumstances where we have a compelling reason to do so, e.g., a legal obligation.
For more information about your privacy rights, you can refer to the Information Regulator’s website at https://www.justice.gov.za/inforeg/

You can make a complaint to the Information Regulator at any time about the way we use your information. However, we hope that you would consider raising any issue or complaint you have with us first. Your satisfaction is extremely important to us, and we will always do our very best to resolve any problems you may have.

How We Use Your Personal Data

We will use your personal information to:

• Answer any questions that you have or to follow up with you on any enquiries: If you contact us through email, phone, or through our website, we will use your information to answer your questions and to correspond with you.
• Process your order and facilitate any returns:
• We will take payment card details to process payments made to us, which are then processed by our chosen payment processors.
• We will use your address to deliver your purchases to you and to facilitate any returns.
• We will use your contact information to keep you up to date on the status of your order.
• Manage our relationship with you: Once you create an account, we will use your information to:
• Keep in contact with you about your order or request.
• Request feedback from you about your purchase through third-party review sites that we work with.
• Keep a record of products you’ve purchased.
• Notify you of any changes to our terms & conditions.

 

Manage and Improve Our Business and Interactions with You

We utilize certain personal and technical information to:

• Analyze and understand our customer base.
• Assess the effectiveness of our advertising campaigns.
• Develop new products and services.
• Secure our network.
  Investigate and respond to service or security issues.
• Administer our website.
• Meet our legal and regulatory obligations.
• Manage and Maintain Information for Your
• Warranty/Product Registration

 

When you register your Numatic product, we use your information to maintain an accurate record of your warranty.

Promote Our Products and Services

With your permission, we may use your information to send you promotional material that we believe will be relevant to you. You can unsubscribe from these communications at any time using the unsubscribe link in our emails or by contacting us.

Manage Competitions and Giveaways

Periodically, we run competitions and giveaways on our social media channels, including Facebook and Instagram. Your information will be used to administer these events, including notification of winners and delivery of prizes.

Prevent and Detect Crime

We use your account information, order history, and payment history to assist in monitoring for fraudulent transactions. When you register an account or contact our call centers, we use your account information and previous purchase history to assist in confirming your identity. We also use device identifiers and IP addresses in fraud prevention and investigation, and to maintain network and data security.

How Long We Retain Your Personal Data

We retain a record of your personal information to provide you with high-quality and consistent service and to evidence the actions we have taken on your behalf. In line with the Data Protection Legislation, we only keep your personal information for as long as necessary to:

• Deliver our services to you.
• Meet our business needs.
• Fulfill our legal obligations.
• Who We May Share Your Personal Data With

 

In certain circumstances, we may need to share your personal data with third parties to:

• Provide you with the service that you have requested.
• Meet our legal obligations.
• Operate and manage our business.

 

We may share your personal information with:

• Law enforcement or other public authorities that require us to release information.
• Any organization where it is necessary for us to establish a legal claim or to defend ourselves against such a claim.
• Our professional advisors, including accountants, legal professionals, or insurers.
  Payment service providers who process payments on our behalf.
• Delivery service companies who deliver your goods to you.
  Providers of ancillary business support services, such as information technology services (acting as processors on our behalf).
• Marketing service providers (acting as processors on our behalf), including organizations that help us communicate with you.
• Third-party review sites to request product feedback from you.
• Any organization in the event of the sale, merger, reorganization, dissolution, or disposal of our business. We will inform you of any such transfer or disclosure as required by law.

 

In all cases, we:

• Only provide the minimum personal information that each party requires to carry out their duties.
• Only disclose personal information to organizations with whom we have a contractual relationship or have an overriding legal requirement to hold the information.

 

International Transfers of Personal Data

In some instances, your personal information may be processed outside South Africa. If and when this is the case, we take steps to ensure there is an appropriate level of security so your personal information is protected in the same way as if it were being used within South Africa. Where we need to transfer your data outside South Africa, we will use one of the following safeguards:

• The use of standard contractual clauses in contracts for the transfer of personal data to third countries.
• Transfers to a country with privacy laws that provide the same protection as South Africa.
• How We Protect Your Personal Data

 

Data security is of great importance to us, and to protect your data, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure any information that we control. At a high level, we have implemented the following measures:

• Limiting access to our buildings to those who are entitled to be there.
  Implementing access controls to our information technology systems.
• Ensuring all our employees and agents who have access to or are involved in the processing of personal information are contractually obliged to protect the confidentiality of personal information.
• Our websites may include links to external websites operated by other organizations. They may collect personal information from visitors to their site. We cannot guarantee the content or privacy practices of any external websites, and we do not accept responsibility for those websites.

 

Cookies

We use cookies to track certain information based on your use of the Numatic South Africa website. Cookies are small files placed on your device that help to:

• Ensure our website works as you would expect.
• Provide you with a more personalized experience.
• Better understand the behavior of those using our website.
  Identify areas we can improve.
• The information we collect includes the browser you are using, the URL you accessed before and after visiting our website, which parts of our website you visit, and your IP address.

 

You have some control over which cookies we use across the site. We have categorized the cookies into three groups to give you this control:

Essential: These cookies are required for certain features of our website to function, such as online forms, payments, security, and remembering your choices.

Marketing: Marketing cookies are used to track and collect actions across the website. These cookies store user data and behavior information, which allows us and our advertising partners to show you relevant information.

Analytics: These cookies relate to analytics services and collect information that enables us to report on how our site is being used.