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- Support Videos
Easy to follow video guides for help with your Henry
How To Videos
Handy videos for help with your Henry.
- Frequently Asked Questions
I have a Henry, Hetty, Harry or Henry XL Plus...
Why does my Henry smell?
After a while of collecting dust and dirt around the home Henry can sometimes not smell as fresh as he could. To remedy this, we would recommend first;
1. Giving him a fresh new HepaFlo Filter Bag and a wipe around the drum.
2. If he is still giving off a smell after this, you could try a MicroFresh Filter which contains activated charcoal to trap unwanted smells.
We do not recommend the use of scent beads or fragrance inside Henry, this can damage your Henry and invalidate your warranty.
Why is my Henry not turning on?
Henry and friends are fitted with an automatic thermal cut-out switch. This might cut in if the machine has been running for an extended period of time. If the machine feels hot, allow it to cool down for up to an hour. Once cooled down the machine should reset itself. This is a safety feature to prevent Henry getting too hot.
Why is my Henry not picking up?
Henry and friends are designed to have peak suction in a variety of situations; however, they can sometimes become blocked with debris. We would recommend checking your machine thoroughly for blockages. Click here to find out how.
Why is my Henry vibrating or shaking?
Has your Henry developed a vibrating or shaking feeling whilst in use? This is usually caused by a blockage somewhere in your machine. We would recommend checking your machine thoroughly for blockages. Click here to find out how.
Can I use Henry without a bag?
No. Henry and friends are designed to be used with a bag. Genuine HepaFlo Filter Bags not only collect dirt and dust, but act as a barrier to protect the motor of your machine, they also prevent dust and dirt escaping back into the room. Click here to check our bag options.
How often do I need to change Henry’s bag?
With average usage your bag may last for up to a month. However, when you need to change your Henry’s bag is entirely dependent on personal usage. You may notice that your Henry has started to feel heavy or has less suction than before. Click here to check out our bag options.
How do I clean Henry’s filter?
When using Genuine Hepaflo Filter Bags, a Henry filter needs minimal cleaning. You can remove the filter and shake any excess dust into a carrier bag. Please note Henry’s filter is not washable, as this can degrade the materials of the filter or introduce moisture into your motor.
Can I use Henry as a wet vacuum?
No. Henry is designed for dry use only. Please check out our wet pick-up range here.
My Henry metal tubes are stuck together, how do I get them apart?
The Stainless Steel Tubes on Henry and friends are held together by friction, which means sometimes they can get stuck together especially if dust or dirt gets trapped between the joining sections. To remove the tubes;
1. You can use a lubricant such as furniture polish to help ease them apart, remembering to pull AND twist.
2. If accessories are stuck to the tubes, we recommend gently heating the plastic (whilst taking caution to not burn yourself), which should allow them to be removed easily.
We also recommend regularly wiping tubes and accessories where they join to prevent this happening. Please note, this does not apply to Henry/Hetty Quick models as they contain different electrical components.
How do I recycle my Henry?
At Numatic, we’re committed to protecting the environment by ensuring Henrys and other equipment are responsibly recycled. Recycling your Henry is simple—just visit our Contact Us page or email us at sales@numatic.co.za and we’ll take care of the rest. Together, we can make a difference for a cleaner, greener future.
I have a Henry Wash, George or Charles...
Why is my George/Henry Wash not spraying solution?
The solution outlet jets can be sensitive to incorrect solution ratio and this can sometimes form crystals in the jets of the spray, which can cause it to become blocked. We recommend soaking the jet in warm water to help these dissolve, they can also be dislodged by carefully using a pin to clear the jet. We recommend to flush solution tubes with fresh water after every use.
Why is George/Charles/Henry Wash making a loud noise?
If your George or Henry wash is making a loud noise, check to make sure they have enough solution in the tank so the pump isn’t having to work too hard. With all wet machines, they will make a different sound once the float valve has risen. This is to prevent the machine from overfilling.
My George/Charles/Henry Wash is not sucking up?
When in wet mode, check to see if the float valve has activated, as this blocks the airflow and prevents the machine from overfilling. Check for any blockages in the hoses and hose inlet. In dry mode (if applicable), we recommend checking thoroughly for blockages. Click here to find out how.
Why is my George/Henry Wash solution tube too short?
Sometimes it can appear that the solution tube is too short to fit to the bracket on the bent tube. This is not a design fault; simply rotate the bent tube and put the opposite end into the straight tube. This will bring the bracket closer to the solution tube and allow them to click together perfectly
I have a Henry or Hetty Quick...
How long does a Henry Quick Filter Pod last?
Henry Quick Filter Pods are designed to last on average 3 weeks, however due to their dust compacting abilities they may last for longer. Henry Quick Filter Pods are available here.
Why is the large red light flashing on my Henry Quick?
Your Henry/Hetty Quick may have a blockage. Read here to find out more about checking for blockages on your Henry Quick. If there is no blockage, this may indicate your Filter Pod is full. Please replace your Filter Pod.
Why has my Henry Quick’s floor brush stopped spinning?
Very high pile carpets or rugs can cause high pressure on the brush which will cause it to safely cut out and prevent damage to the components. Please use Henry Quick without the brush activated on high pile carpets and rugs. Henry Quick is equipped with a removable brush roll to allow easy removal of hair and debris from the floor tool. Hair can be easily removed by carefully using scissors or a stitch ripper.
Why is my Henry Quick not picking up?
Is your Henry Quick no longer smelling fresh? Henry Quick Scent Pods are quick and easy to replace –
- Gently remove the rubber cap from the top of your Quick vacuum.
- Remove a scent pod from the outer cardboard and plastic packaging.
- Insert the scent pod into your Quick vacuum and replace the rubber cap.
- Switch on your Quick vacuum and enjoy the fresh fragrance you have chosen!
- Simply change your scent pod when you can no longer smell the scent.
How do I change my Henry Quick Scent Pod?
No. Henry Quick is designed to be used with a Filter Pod. Genuine triple layer Filter Pods are not only collecting dirt and dust, but act as a barrier to protect the motor of your machine, they also prevent dust and dirt escaping back into the room. Click here to check our Pod options.
Can I use Henry Quick without a pod?
No. Henry Quick is designed to be used with a Filter Pod. Genuine triple layer Filter Pods are not only collecting dirt and dust, but act as a barrier to protect the motor of your machine, they also prevent dust and dirt escaping back into the room. Click here to check our Pod options.
Why won’t my Henry Quick turn on?
Henry Quick is fitted with a thermal cut out switch. This might cut in if the machine has been running for an extended period. If the machine feels hot, allow it to cool down for up to an hour. Once cooled down the machine should reset itself. This is a safety feature to prevent Henry getting too hot. Henry Quick is designed to only activate with a filter Pod inserted. You can buy replacement Pods here
Are Henry Quick Pods recyclable?
Our new Filter Pods for Henry and Hetty Quick are made from 60% recycled material. We’re also carbon-offsetting all our bags and pods globally, reducing our carbon impact. Using our high-efficiency Filter Pods, not only means dust free emptying, it also in turn means less Henry’s in landfill. Henry Quick pods can be disposed of quickly, cleanly, and easily in your household waste.
Is Henry Quick made in the UK?
Henry is more popular than ever; we have seen exceptional demand over recent years and our team is currently working at full capacity. To increase production and grow our team here in Chard, Somerset, we are expanding our site to include a brand-new, 23,820sqm Henry manufacturing facility. Henry Quick has been designed and tested by our team here in the UK, but until we have the capacity to manufacture this model at our UK factory, Henry Quick is being manufactured in China. But don’t worry, Henry isn’t going anywhere. We will continue to manufacture our iconic Henry vacuum here in Somerset, along with 99% of our range. We are committed to UK manufacturing and have no plans for that to change. We have made over 15 million Henrys here in the UK and we are excited to get started on the next 15 million!
I have a questions about ordering from myhenry.co.za...
Is myhenry.co.za a legitimate, safe website?
Yes. myhenry.co.za is owned and operated by Numatic International Ltd. South Africa. Our main trading address is Cnr 16th & Pharmaceutical Road, Randjespark, Midrand, 1685, South Africa. Please be vigilant for websites who may be impersonating myhenry.co.za. Please contact us if you are concerned.
What payment methods can I use to place my order?
We offer a variety of payment options through our trusted third-party provider, Payfast. You can pay using American Express, Apple Pay, Visa, Mastercard, Instant EFT, Mobicred, Samsung Pay, Scan to Pay and Zapper.
I’ve ordered the wrong items, can I cancel or change my order?
Once an order is placed, this cannot be changed or cancelled. If you have changed your mind about an item, please follow our returns process and we will issue you with a refund as quickly as possible.
When will my order be delivered?
Our warehouse works hard to dispatch orders within 2–5 working days. During periods of high demand, delivery times may be extended, but we’ll make every effort to inform you before you place an order. Please note that we close completely over holidays, and any orders placed during this time will be processed once we reopen.
Can I return my items?
We want you to be happy with your purchase! If there’s an issue with your product, you can return any item ordered through myhenry.co.za within 7 days of delivery.
What does my warranty include?
All our vacuum cleaners come with a 2-year manufacturing warranty.
